FAQ
The most frequently asked questions about Exolinks service & support answered clearly and concisely. Find the right answer to your question.
💡 – General Information
Why and when does Exolink schedule regular maintenance?
We regularly perform scheduled maintenance to ensure that the functionality of Exolink is kept up and running or to further enhance it for you. Scheduled maintenance takes place every week on Wednesday from 15:00 CEST to 17:00 CEST, often we do not need the whole time window and finish the maintenance early. During this time, Exolink may be temporarily limited or unavailable. If you have any questions, please contact [email protected] at any time.
To view the current maintenance status go to our Status Page.
How can I submit my feedback or request new features?
You can conveniently submit feature requests or potential bugs via [email protected]
Can you also present me the function of Exolink?
Yes, we would be happy to present the functions and possibilities of Exolink to you in a personal video call.
Here you can make an appointment with one of our Solution Managers.
🔁 – Payment Plans
What plans are available?
An overview of the payment plans and the respective monthly costs can be found at https://www.exolink.com/pricing
Can I switch between the plans?
The payment period is 1 month. If you would like to use a different plan, you can cancel the existing plan at the end of the term and book a new one.
How long is the contract period for any plan? What is the notice period?
The contract period of any payment plan is 1 month. If the plan is not cancelled in due time, it will be extended by another month.
How do I cancel a paid plan?
You can cancel your plan by sending an e-mail to [email protected].
💶 – Payment
What payment options are available?
Currently, credit cards and wallets (Apple Pay or Google Wallet) are available as payment options. Other payment options are expected to follow at a later date.
🔐 – Data Protection
What are the password requirements?
Password must contain at least one character from three of the following categories:
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lowercase letter
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uppercase letter
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number
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special character
Minimum length: 9 characters.
Where is my data stored?
Exolink runs on the AWS platform. The data is stored in the AWS regions Frankfurt and Stockholm. Feel free to contact us for more information: [email protected]
⚙️ – Functionality
When I click on Live Log I don’t see any traffic, is this normal?
That depends. Did the charger or the backoffice send any message in the time frame you had the live logs open? The Live Log is not persistent and only shows messages in real time.
✉️ – Support
We will be happy to help you 😊
We get back to you as soon as possible.
Updated 29 days ago