FAQ
The most frequently asked questions about Exolinks service & support answered clearly and concisely. Find the right answer to your question.
💡 – General Information
What software can I connect with Exolink?
You can connect almost any software with an API, defined machine to machine communications interface or standardized protocol (SFTP, MySQL, HTTP) with Exolink.
What is an API?
API stands for application programming interface and allows communication with a software without having to interact via the user interface. Different systems can be integrated with each other via APIs.
Why and when does Exolink schedule regular maintenance?
We regularly perform scheduled maintenance to ensure that the functionality of Exolink is kept up and running or to further enhance it for you. Scheduled maintenance takes place every week on Tuesday from 15:00 CEST to 17:00 CEST, often we do not need the whole time window and finish the maintenance early. During this time, Exolink may be temporarily limited or unavailable. If you have any questions, please contact [email protected] at any time. On our status page https://status.exolink.com/ you will find an overview of maintenance or possible limitations at any time. You can also subscribe to the site, in this case you will be notified via e-mail in case of maintenance or outages.
How can I submit my feedback or request new features?
You can conveniently submit feature requests or potential bugs via [email protected]
What is meant by "instance power"?
Each instance comes with specific resources - think of a container or virtual machine. Business plan instances have 2x the power (vCPU and RAM) of the team and standard plan. The enterprise plan allows to define individual instance resources. API stands for application programming interface and allows communication with a software without having to interact via the user interface. Different systems can be integrated with each other via APIs.
How will I be informed by Exolink about operational problems?
On our status page https://status.exolink.com/ you will find an overview of maintenance or possible limitations at any time. You can also subscribe to the site, in this case you will be notified via e-mail in case of maintenance or outages.
Can you also present me the function of Exolink?
Yes, we would be happy to present the functions and possibilities of Exolink to you in a personal video call.
Here you can make an appointment with one of our Solution Managers.
⚙️ – Exolink Manager
What is the Exolink Manager?
The Manager is Exolink's customer portal. Here you can, for example, edit your contact details and manage your payment plans and instances.
How do I create an account?
On the login page of the Exolink Manager you can create your account.
How do I delete my account?
To delete your account please contact [email protected].
How do I change my user information?
Click on your profile photo in the top right-hand corner and choose "profile". Just follow the instructions on the page.
How do I change my password?
On the login page you have to click on "Forgot password?". Enter your email address and we´ll send you instructions.
Can I change the language in my Exolink Manager?
Yes, click on the flag in the header. You can currently switch between English and German.
How can I set up 2-factor authentication?
Click on your profile photo in the top right-hand corner and choose "profile". Just follow the instructions on the page.
How do I log out of the Manager?
Click on your profile photo in the top right-hand corner and choose logout.
🕹 – Exolink Designer
What is the Exolink Designer?
The Exolink Designer is the visual interface in which you build your workflows or data applications.
How do I start building a workflow in the Designer?
To get started with Exolink, it is best to follow the steps in the Getting Started Guide.
What do the individual tabs mean?
You can create multiple tabs within an Exolink instance and thus divide flows into individual sub-flows or build multiple flows in one instance. Data can be sent back and forth between flows in different tabs.
How can I arrange the individual tabs?
Double-click on a tab to access the settings screen for that tab, where you can change the arrangement of the tabs under "Position".
Is there a dark mode?
Yes – just click the button in the header to change between the themes.
Can I change the language in my Exolink Designer?
No, the designer is currently only available in English.
What is the Apply button for?
The Apply button activates all changes you have made to your workflow in the Designer up to this point and restarts the workflow with these changes. Attention! After pressing the Apply button, all changes are productive within a few seconds.
How do I log out of Designer?
Just close the tab in the browser.
🧩 – Components
How do I activate a component?
If you double-click on the component, you will get to the settings. Now make the respective settings.
How do I delete a component?
Mark the corresponding component with the mouse (it will then have a yellow frame). Then press the delete key on your keyboard or right-click with the mouse and click on "Remove". You can also select several components by holding down the "command" key (Mac) or "control" key (Windows) and clicking with the mouse.
The component is flashing, what do I have to do?
The component must still be configured. To do this, double-click on the component and select the respective settings.
Can I change the colors of the components?
Yes, by double-clicking on the component. You can now change the color in the settings.
Where can I find an overview of all components?
Either in our helpdesk or in the designer: Open the settings menu and choose the item "components".
Can I search for components?
Yes, the search field is in the left sidebar. Note that only components that are already installed are displayed. Open the settings menu and choose the item "components" to find all components.
What if the component I need is not available?
We are constantly developing Exolink further. If you have ideas for further components, feel free to write to us at [email protected]. By the way, you can also develop your own components via code Components.
Is Exolink compatible with other components from other suppliers?
No, components from other platforms such as Node-RED cannot be used in Exolink without further ado.
🔗 – Workflow
What is a workflow?
Each flow represents a specific use case and data flow. A flow is built by using components and connecting them. Flows are stored as simple JSON. Flows can be created or modified using our visual flow editor.
What is the best way to build my workflow?
We recommend arranging the workflow from left to right for a better overview. Of course, the workflow can also be arranged from top to bottom.
How do I import a workflow?
Open the settings menu and choose the item "import designer". Note that you can only import workflows that have been created in the Exolink schema.
How do I export a Workflow?
Open the settings menu and choose the item "export designer".
How do I create a new workflow?
In the Designer, click on the green plus sign in the header on the right to add a new workflow to an existing instance.
How many flows can I build?
Depending on the complexity and use of your flows, different numbers of flows can be run on an instance.
Can I copy a workflow?
Yes, by double-clicking on the tab and selecting "Duplicate tab with all components" in the selection window.
How do I delete a workflow?
By double-clicking on the tab and selecting "Remove this tab" in the selection window.
🔁 – Payment Plans
What plans are available?
The following payment plans are currently available: Standard, Team, Business and Enterprise as well as the free, but limited Developer plan. An overview of the variants and the respective monthly costs can be found at https://www.exolink.com/pricing
Can I switch between the plans?
The payment period is 1 month. If you would like to use a different plan, you can cancel the existing plan at the end of the term and book a new one.
Where can I find a comparison between the different plans and prices?
An overview of the payment plans and the respective monthly costs can be found at https://www.exolink.com/pricing
Do you offer a trial period to test your product?
Yes, within our standard plan, a trial period of 4 weeks is included. You can cancel the trial at any time within this period. If it is not cancelled, it will be converted to a regular standard plan.
How long is the contract period for any plan? What is the notice period?
The contract period of any payment plan is 1 month. If the plan is not cancelled in due time, it will be extended by another month. The notice period for all plans is 4 weeks to the end of the month.
How do I cancel a paid plan?
You can cancel your plan within the Exolink Manager. In the sidebar on the left, there is an entry "plans". To cancel a paid plan, click on "plans" to open your plan list, in case you have several plans.
Click on the plan to be cancelled and confirm the cancellation by entering the plan name. Alternatively, you can also cancel your plan by sending an e-mail to [email protected].
After the contract period has expired, we will retain your data stored with us (name, description and authorizations) for a transitional period of one week, after which it will be permanently deleted.
Different regulations may apply for the free demo account and the free developer instance. You will find information on this in our Terms of Service.
Can I convert the demo account I used during the beta phase into a paid plan?
You can export the content from your demo instance and then buy a paid plan. After you entered the details for the plan, a new instance is created. You can then import the data from your demo instance. If you need support, contact us at [email protected].
What is a Developer plan?
Developer plans are free of charge and offer full functionality with all components and an unlimited number of workflows included. However, they are intended for testing and trial and are not suitable for production. 8 hours after the last deployment, they are automatically backed up and deactivated. Of course, they will remain in your designer for you the next time you log in.
💶 – Payment
What payment options are available?
Currently, credit cards and wallets (Apple Pay or Google Wallet) are available as payment options. Other payment options are expected to follow at a later date.
How do I change my payment details?
In your list with plans within the Exolink Manager, you can edit specific plans. To do this, click the pencil icon right next to the plan name, switch to the tab Payment details and click change payment method. You will then be redirected to Stripe and can change the payment details.
How do I change my billing address?
In your list of plans within the Exolink Manager, you can edit specific plans. To do this, click on the pencil icon next to the name of the plan, switch to the tab Payment details and click change payment method. You will then be redirected to Stripe and can change the billing address.
Do I have to provide payment details for a demo or developer plan?
No payment details need to be entered for a demo or developer plan.
📢 – Updates & Permission Management
How do I know when there is a version update for my instance?
We are constantly developing Exolink: it's best to always use the latest version to access the latest features or bug fixes. If a new version is available for you, you can see it in the plan section of your instance: if an icon appears next to your version number, you can update it by clicking the button update instance further to the right in the same line.
Can I assign individual permissions to plans or instances?
As a plan or instance owner, you can decide which roles should be assigned to your colleagues, so that not everyone can change or delete flows, for example. You can access the permission management within the Exolink Manager via Plans and then click on the icon with the person. There you will also find a detailed overview of the permissions of the different roles under the tab role permissions.
🔐 – Data Protection
What are the password requirements?
Password must contain at least one character from three of the following categories:
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lowercase letter
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uppercase letter
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number
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special character
Minimum length: 9 characters.
Where is my data stored?
Exolink runs on the AWS platform. The data is stored in the AWS regions Frankfurt and Stockholm. Feel free to contact us for more information: [email protected]
✉️ – Support
We will be happy to help you 😊
We get back to you as soon as possible.
Updated 4 months ago